FAQ

Do you ship internationally?

Yes, we ship across Europe and to selected international destinations. Shipping times and availability may vary depending on the location.

How long does delivery take?

Orders are usually processed within 1–3 business days.
Delivery takes, on average, 5–10 business days, depending on the destination.

Do you offer free shipping?

Yes, we offer free shipping on all orders over €30.
Orders below this amount will have a standard shipping fee calculated at checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details so you can track your delivery at any time.

Can I return my order?

Yes, we accept returns within the timeframe indicated on our Returns Policy page.
Items must be unworn, in perfect condition, and in their original packaging.

What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment methods shown at checkout.

How can I contact you?

You can contact us at any time via
welcome@ouiouiandco.com
We aim to respond within 24–48 hours.

Do you restock sold-out items?

Some items may be restocked depending on demand, but we recommend purchasing as soon as possible, as many pieces are limited editions.