Terms & Conditions

Welcome to Oui Oui & Co. By accessing our website and placing an order, you agree to the following Terms and Conditions.

1. General

These Terms and Conditions apply to all orders placed through our website. We reserve the right to update or modify these terms at any time. Any changes become effective immediately upon their publication.

2. Products

Oui Oui & Co offers made-to-order clothing and accessories. This means that each item is made especially for you after your order is placed, helping us reduce overproduction and waste.

Product descriptions, images, and colours are presented as accurately as possible. However, slight variations may occur due to screen settings or the production process.

3. Prices and Payment

All prices are stated in euros (€) and include applicable taxes, unless otherwise indicated. Shipping costs are calculated at checkout.

Payment must be made at the time of purchase. We use secure third-party payment providers to process all transactions.

4. Orders

Once an order is placed and confirmed, it cannot be altered or cancelled, as production begins shortly after purchase.

You will receive a confirmation email once your order has been successfully processed.

5. Shipping

Delivery times and shipping costs are described on our Shipping and Returns page. While we strive to meet estimated deadlines, delays may occur due to circumstances beyond our control.

6. Returns and Refunds

As our products are made to order, we do not accept returns or exchanges due to sizing issues or a change of mind.

If your item arrives defective, damaged, or with a production error, please contact us within 14 days of receiving your order. We will assess the situation and offer replacement or refund when applicable.

7. Intellectual Property

All content on this website, including texts, images, logos, and designs, is the property of Oui Oui & Co and cannot be used, reproduced, or distributed without prior written authorisation.

8. Liability

Oui Oui & Co will not be liable for any indirect or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded by applicable law.